OUR RETURNS POLICY

If you are not 100% happy with your product or simply changed your mind, you may return it to us within 15 days of the date you received it and get a full refund.


You must first contact us by email at agathe@ama-studio.com.au and we will let you know how to proceed. You will be responsible for the actual shipping costs; this includes the costs of shipping the product to you in the first place and the cost of shipping back to us, regardless of any promotion offer that may have been applicable at the time of your order.


Your product must be returned in ‘as-new’ condition. This means it must not have been used, assembled, damaged or washed. Products must be returned secured in their original packaging. 

The following items are excluded from our change of mind refund policy: 

  • ‘Made to order’ or customised products

  • Clearance stock

  • Sales items

If your return is in accordance with our returns policy, we will refund your order, less shipping costs as explained above, within 30 business days to the initial payment method that you have used. 

If you wish to exchange your product(s), simply return your product(s) in accordance with our returns policy and place a new order. 

For more information, please check our Terms and Conditions.

 

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