HELP CENTER

WHEN WILL I RECEIVE MY ORDER?

Our products are dispatched within 1 to 5 business days. Delivery time depends on your location but usually only takes a couple of days for Metro area!

WHAT ARE YOUR DELIVERY COSTS?

Delivery costs are displayed on the product page in the “Delivery Area’ section. For delivery outside of Sydney, Melbourne, Brisbane, Canberra and Adelaide Metro, please contact us here or email us at agathe@ama-studio.com.au for a personalised quote – we will respond within 24 hours. 

DO YOU SHIP OUTSIDE OF METRO AREA?

Yes! Just contact us here or email us at agathe@ama-studio.com.au for a personalised delivery quote – we will respond within 24 hours. 

DO YOU SHIP OUTSIDE OF AUSTRALIA?

Due to very high international shipping costs, we are only shipping Australia wide at the moment.

DO YOU TAKE CUSTOM ORDERS?

To keep our furniture affordable and ensure fast delivery, we cannot take custom orders at this stage.

WHAT IS YOUR RETURN POLICY?

If you are not 100% happy with your product or simply changed your mind, you may return it to us within 15 days of the date you received it and get a full refund (excluding delivery costs). Please read our full returns policy for more information.

I’M INTERESTED IN YOUR CAT LITTER BOXES BUT I’M CONCERNED MY CAT WON’T USE IT

We’ve sold quite a few cat litter boxes now and haven’t had any client telling us their cat isn’t using it! Our litter boxes are more spacious than most plastic enclosed litter trays and cats love to get some privacy! We recommend leaving the door of the litter box opened for a couple of days so your cat gets used to it.

ARE YOUR LITTER BOXES EASY TO CLEAN?

Yes! We have applied a special coating on the inside to make them water resistant and super easy to clean. Just use a damp sponge to clean it when needed.

I’M AN INTERIOR DESIGNER, DO YOU OFFER TRADE PRICING?

Yes, we love working with interior designers and decorators! To apply for a trade account and place an order with us, contact us here or email us at agathe@ama-studio.com.au

I STILL HAVE A QUESTION!

Contact us here or email us at agathe@ama-studio.com.au and we will get back to you as soon as we can. We would love to help!